About
Our promise to you – We will provide better service focusing on close collaboration, extensive industry knowledge and a strong commitment to quality improvements for your IT environment.
IT Sales and Services began with the idea that we could make a difference to how small business owners run their businesses. We could help them grow their business through providing custom IT solutions and the ongoing support of a dedicated IT company.
Our company values
We pride ourselves on being leaders in the IT Support industry. Each member of the IT Sales and Services team focuses on our 3 company values:
Listen & Respond
1. We will always listen to and acknowledge your requirements.
2. We are friendly and aim to deliver our message in plain English.
3. We will always respond to your requests in a timely manner.
Improve & Grow
1. We will seek feedback and aim to apply it to our practice.
2. We are always growing and will strive to improve our services.
3. We ensure value is delivered in everything we do.
Own & Solve
1. We will take ownership of every request presented to us.
2. We aim to resolve your needs during first contact.
3. We always deliver our solutions with your best interest in mind.
OUR HISTORY
Our story
We have always focused on one thing – making IT as seamless and easy to use as possible.
After a long career with the Department of Education and while working weekends for a small IT firm, the founder of IT Sales and Services, Adrian Pye, knew that he could make a difference by providing holistic IT support to small businesses.
Having seen first-hand that many small business owners deal with many different companies to meet all of their IT needs, he knew that he could remove the headache and simplify the process for them. Adrian wanted to take ownership of meeting their IT needs, take away the element of the unknown and offer a one-on-one service for the business owner. This was his vision and it has become the core of IT Sales and Services’ offering.
After rapid growth over the first 4 years and establishing a substantial client base, Adrian welcomed his new business partner, Adam MacNaughton, to continue to support the growth of the company. IT Sales and Services has since developed in-house solutions that have extended their support capabilities for their clients. Support times have dropped considerably and the reliability of their customers’ systems have been optimised.
IT Sales and Services have now expanded their service offering into Queensland, servicing Noosaville and surrounding suburbs. They remain focused on providing the very best support and service to their current and future clients.
